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How to Buy Tickets

Online Ticket Sales

ImageOut offers secure, online ticket purchasing. Online ticket purchases require use of a credit card or a PayPal account. All online purchases will have a modest processing fee added per each ticket. Tickets purchased online will be emailed to you immediately.

Online ticket purchasing will remain available throughout the entire festival. To purchase tickets online you must be able to either print your emailed tickets or show them at the door on your smart phone.

Click here to purchase your tickets online.

Rush Tickets

When advance tickets are sold out, a limited number of rush tickets will be available at the door. Rush tickets are available on a first-come, first-served basis, depending on how many seats are available after full festival pass holders and advance ticket holders are admitted. Rush tickets are normally sold 5 to 10 minutes prior to the screening. There will be a line designated for those interested in purchasing rush tickets.

In-Person Ticket Sales

Tickets may be purchased at the ImageOut office (Village Gate Square, 274 N. Goodman Street, Bldg A, Suite A203 ) on these dates and times:

Saturday, Sept. 28 12:30 – 4:00pm
Thursday, Oct.3 6:00 – 8:30pm
Sunday, Oct. 6 12:30 – 4:00pm
Tuesday, Oct. 8 6:00 – 8:30pm
Thursday, Oct. 10 7:00 – 9:00pm (At the Festival Eve Party / Volo)

The ImageOut office is closest to the Goodman Street entrance. There is ample parking in the back lots at Village Gate Square where you can easily access the building through the “B” entrance. Tickets purchased in person may be paid for by cash, check, money order, or credit card. (Credit card orders will be charged a $3 processing fee.) Advance tickets will NOT be sold at the Little or Dryden Theatres.

Tickets by Phone

If you are unable to purchase your tickets online or in-person we will have volunteers taking phone orders at (585) 271-2640 during these hours:

Saturday, Sept. 28    12:30 – 4:00pm
Thursday, Oct.3    6:00 – 8:30pm
Sunday, Oct. 6    12:30 – 4:00pm
Tuesday, Oct. 8    6:00 – 8:30pm

Tickets will be mailed to you within one week of your order date. To ensure a smooth transaction, please fill out the order form in this Program before calling and have your credit card available. Phone orders may only be paid for by credit card and there is a $3.00 processing fee for each order.

Please do not call the ImageOut office with ticket orders during regular business hours. If you call the office at any other time, you will reach our voice mail. In this case, please clearly leave only your name, phone number, and best time to return your call. Our ticket committee volunteers are in the office during the evenings and will respond to messages at that time. Please do not leave your ticket order on our phone messaging system, as such orders will not be accepted.

Additional Notes on Tickets

  • Advance ticket prices are lower than ticket prices once the festival begins.
  • A $2.00 discount is available for young adults (age 25 and under), with proper ID, for all programs. Discounts are available either in person, or online using discount code: ya19
  • A $2.00 discount is available to Seniors age 65 and over with proper ID for all programs. Discounts are available either in person, or online using discount code: senior19
  • Seniors and Young Adults are also eligible for a $20 discount on Full Festival Passes. Discounts are available in person, or online using discount code: yaseniorpass.
  • All screenings are available for advance purchase. Some programs may sell out prior to the show. To avoid disappointment, we encourage you to buy your tickets early. Rush tickets for a sold out show may become available right before the screening.
  • ALL SALES ARE FINAL. There are no refunds or exchanges after the purchase of tickets.
  • For Group Rates please email us at
  • Vouchers or coupons will not be accepted unless issued by ImageOut.
  • Please check venues and start times on your tickets as they vary each night.
  • Fax or direct mail ticket orders will not be accepted.
  • We are unable to “hold” ticket orders for later purchase.

Have Questions?

Email the Ticket Committee! We encourage you to contact us at We try to respond within 24 hours.